Free Shipping on All Orders
We offer complimentary shipping on all orders.
Shipping Times and Order Cutoff
Orders typically arrive within 7-10 business days (Monday-Friday). Order processing takes 3-5 business days. The order cutoff time is 5:00 PM Greenwich Mean Time (London).
Delivery Services
We utilize the following carriers for deliveries:
- United Kingdom, United States, Canada: FedEx
- Ireland: An Post
- Australia: Australia Post
- Europe: DHL
Change of Delivery Address
If you need to modify the delivery address, please contact us within 24 hours of placing your order at info@thefanzonestore.com. Once the order is in transit, we cannot change the address.
Order Cancellations
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Damaged Packages
If you receive a damaged package, please refuse delivery from the courier and contact our customer service immediately. If the package is delivered in your absence, please notify our customer service team.
Missing Items
If any items are missing from your order, please take photos of the entire package as soon as possible and email them to info@thefanzonestore.com. We will replace any missing items.
Order Tracking
A tracking number and link will be sent to you within 5 business days of placing your order. You can track your package using the website of your local courier, as outlined above. For the most up-to-date tracking information, we recommend using 17track or 4px.
- 17track: https://www.17track.net/en
- 4px: https://track.4px.com/#/
Order Status
To check your order status, please enter your order number in the chat box located in the bottom right corner of our website. Alternatively, you may contact us at info@thefanzonestore.com for updates.