Effective date: 28th of July 2025
At The Fan Zone, we want you to love your purchase. If something isn’t right, we’ll do our best to make it right.
By placing an order with us you agree to the following terms. These policies are in place to make sure you are fully informed about our return and refund processes.
1. RETURNS ELIGIBILITY
You may request a return within 14 calendar days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All tags, packaging, and extras (if any) must be intact
- You must provide proof of purchase (order confirmation or receipt)
2. NON-RETURNABLE ITEMS
We do not accept returns on:
- Customised or personalised items
- Final sale or clearance items
- Gift cards or digital products
If an item is faulty, these restrictions do not apply — see below.
3. HOW TO START A RETURN
To begin a return, please email info@thefanzonestore.com with:
- Your order number
- The item(s) you want to return
- The reason for return (optional, but helpful)
Please do not send items back without contacting us first — unauthorised returns may not be processed.
4. REFUNDS
Once your return is received and approved:
- Your refund will be issued to the original payment method
- Processing time is usually 7–12 business days
We’ll email you once your refund is on the way. Please note that depending on your bank, it may take additional time for the funds to appear in your account.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to periodically check this page for updates. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.
5. RETURN SHIPPING COSTS
Customers are responsible for the cost of return shipping unless the item is faulty or we made a mistake
We recommend using a tracked shipping service — we cannot refund lost or unreceived returns.
6. FAULTY OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect:
- Contact us at info@thefanzonestore.com within 7 days of delivery
- Include clear photos of the item and packaging
- Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to periodically check this page for updates. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.
We will cover the cost of return shipping and either send a replacement or issue a full refund, depending on your preference and stock availability.
7. EXCHANGES
We only offer exchanges for items that are damaged, defective, or incorrectly sent. If you need to exchange a product, please contact us at info@thefanzonestore.com.
8. RESTOCKING FEE
No restocking fee is applied to returns or exchanges.
9. NEED HELP? CONTACT US
Questions?
Please reach out to us at info@thefanzonestore.com
or call us at +447877187967.
Our office address is 26 Park Avenue, Windermere, England, LA23 2AX.