By placing an order with us you agree to the following terms. These policies are in place to make sure you are fully informed about our return and refund processes.
A. 14-DAY RETURN POLICY
Our return policy allows you 14 days from the date you receive your order to request a return. Each request will be evaluated individually. To be eligible, the item must be in its original condition, unused and unworn.
B. RETURN PROCESS
To initiate a return, contact us at info@thefanzonestore.com. If your return is approved, we will give you additional instructions on how to proceed. Returns sent without prior approval will not be accepted.
C. DAMAGED OR INCORRECT ITEMS
Please check your order upon receipt and notify us immediately if the item is damaged, defective, or incorrect, so we can assess the situation and resolve it. To return an item, contact us at info@thefanzonestore.com. The time it takes for exchanged items to reach you may vary based on your location. Refunds or exchanges will be processed within 3 working days after we receive the returned product.
D. EXCHANGES
We only offer exchanges for items that are damaged, defective, or incorrectly sent. If you need to exchange a product, please contact us at info@thefanzonestore.com.
E. RESTOCKING FEE
No restocking fee is applied to returns or exchanges.
F. REFUNDS
You can expect an update as soon as your return is back with us. If it is approved, you will automatically receive a refund to your original payment method within 3 days of us receiving your return. Please keep in mind that the time it takes for your bank or credit card company to process and post the refund can vary. This timing is entirely dependent on your bank’s processing speed, and we cannot be held responsible for the duration. Typically, most banks take about 1-2 working days for refunds to appear in your account balance.