PAYMENT POLICY
Effective Date: 28th of July 2025
At The Fan Zone, we aim to provide a secure, smooth, and flexible checkout experience. Below is an overview of the payment options and policies for shopping with us.
1. ACCEPTED PAYMENT METHODS
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
All payments are processed through trusted third-party gateways with end-to-end encryption. We do not store your full payment details.
2. CURRENCY AND TAXES
- All prices are displayed in GBP
- You may see local currency equivalents based on your region
- Prices include VAT
For international customers, any applicable import taxes or duties are prepaid and included in our prices.
3. PAYMENT SECURITY
Our store uses SSL encryption and secure checkout protocols to protect your information. All transactions are handled by PCI-compliant providers.
4. WHEN YOU'RE CHARGED
Your card or account will be charged at the time of purchase.
In rare cases (such as pre-orders), your payment may be authorised first and captured once your item ships — if this applies, it will be clearly stated on the product page.
5. FAILED PAYMENTS OR ISSUES
If your payment is declined:
- Please double-check your billing info
- Try another payment method
- Contact your card issuer if the issue persists
If your order appears successful but you don’t receive confirmation within 1 hour, email us at info@thefanzonestore.com.
6. QUESTIONS?
For questions about payments, refunds, or anything else, contact us at info@thefanzonestore.com we’re here to help.